Heskins do accept return orders under these conditions: If the tape is defected or damaged within transit or the way it has been produced, you will receive a 100% refund. If you return an order due to choosing the wrong item/color, we accept the return, but it will be subject to 30% of restocking, which will be an additional fee. Contact Heskins for a RMA number before returning to ensure your return is dealt with as fast as possible